Search Logistic
1.1 How to check logistics information after the package was sent out?
After the parcel is shipped, you can log into your buycbuy account, enter the user center, click "Parcel", and view "Tracking Details" on the parcel you wanna track.
You can also track parcel logistics information through 17TRACK or the official logistics route website.
17TRACK: https://www.17track.net/en
Reminder: International logistics involves multiple transits, logistics information update will have a certain lag, and there will be updating delayed (International small package is a typical example).
After the parcel is shipped, you can log into your Buycbuy account, enter the user center, click "Parcel", and view "Tracking Details" on the parcel you wanna track.
You can also track parcel logistics information through 17TRACK or the official logistics route website.
17TRACK: https://www.17track.net/en
After the parcel is shipped, you can log into your Buycbuy account, enter the user center, click "Parcel", and view "Tracking Details" on the parcel you wanna track.
1.2 Why hasn't the tracking been updated since the parcel was shipped?
1. After the parcel is sent, there is no tracking update
For some routes, the first tracking will not be updated until about 3 days after the parcel is dispatched, please wait patiently.
2. After the first tracking is displayed, there is no next update
For some routes, it will update the first tracking of collection scan after the parcel is diapatched, and then there will be the next update after the parcel is picked up and scanned by the courier. The update time varies from 3-10 days depending on different routes, please wait patiently.
Reminder: For routes with a long tracking update time, we will remind you below the package of the corresponding route for your reference.
1.3 What does "the plane entered the port" mean?
"The plane entered the port" is a trajectory node in the logistics transportation of some routes. Generally, it can be considered as the following two situations if the parcel is located at this status:
1. The parcel is currently in transit
2. The parcel has arrived in the destination country, waiting for local scanning and processing it
When the parcel tracking is located at this status, we recommend that you wait patiently. Any problems, please contact the online customer service to solve it.
1.4 Notices of Signing for Parcel
Parcels return
1. If your parcel is returned because of the not qualified domestic security, we will contact you to confirm, and we will send it again for free.
2. If your parcel has been sent abroad, but it is returned because of the " unqualified international security ", "no sign" , "address unknown", "out for deliver" and other reasons , you are responsible for redelivery fee.
3. Parcels need to go through customs clearance after arriving at foreign customs, customs inspection of parcels is based on spot check. If Customs considered that the item of your parcel is special, then it is likely to require the receiver to provide invoices or proof of customs clearance. Due to the unspecific receiver’s address or fail to contact, which leads to logistics in returning the parcel, relevant customs fees are generated by the destruction shall be paid by receiver.
Confiscation of goods
We will verify the material of commodity and categories, but we cannot identify genuine, fake, imitation brands, related to intellectual property. All foreign brands, imitation brand, A commodity, etc., we cannot help you to purchase and we are also not responsible for customs clearance. If your items are judged to be imitation brand, fake, sensitive items and caused confiscated parcels, you need to take responsibility.
P.S.: When submitting international delivery order with this kind of goods, please choose shipping methods carefully.
Notices of sign-off
1. Before signing for goods has obvious difference or not.
2. Whether the parcel has clearly broken or damaged mark, receivers should check the parcel in front of the postman and sign with remarks or reject to accept.
3. If the parcel is not signed in front of the postman and the parcel has damaged or broken, please keep the original package (and sealed). Invoice, actual photo and other related evidences would need to be provided to us within 2 working days after it is delivered, we will negotiate with the local post office for compensation.
4. The normal sign-off marks the end of the whole process of shipping. After normal sign-off, in any case, we will not take the responsibility.
5. After sign of the parcel, if there is any problem, please give feedback to customer service within 72 hours. We are sorry but we are not able to deal with your case if it is over 72 hours.
Exemption clause
1. Fragile and vulnerable goods, whether strengthen packaging is required or not, only claiming for loss is invloved, while claiming for damage is not involved.
2. Dangerous and contraband goods are not involved in the claim (for example: compressed gases, liquefied gases, flammable liquids, corrosive substances and other countries contraband)
3. Loss or Expense caused by the goods’ natural loss, defects, characteristics, the price rise and drop will not be involved in the claim.
4. During the shipping, due to total or partial loss caused by natural disasters such as bad weather, lightning, tsunami, earthquake and flood.
5. If the product expires, loses warranty, or gets delayed due to uncontrollable factors like weather and customs clearance, there will be no compensation.
6. If your parcel is not delivered within the timeline as promised by the parcel forward logistics, which is caused by your refusal of cooperation with the customs (including but not limited to paying the tariff), please be noted that all the losses or responsibilities will be undertaken by yourself, parcel forward logistics will not bear any responsibility.